wnph Privacy Policy

1. Introduction

This Privacy Policy ("Policy") is issued by wnph ("wnph," "we," "us," or "our"), the operator of the online gaming platform accessible at wnph.app ("Platform"). This Policy describes how wnph collects, uses, stores, discloses, and protects the personal information of users ("Player," "User," or "you") who access or use the Platform.

wnph is committed to protecting the privacy and personal data of all players, particularly those based in the Philippines. Our data practices are designed to comply with the Republic Act No. 10173 (Data Privacy Act of 2012), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC) of the Philippines.

By registering an account on wnph or using any of our services, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the Platform immediately.

2. Personal Data We Collect

wnph collects personal data through various means, including account registration, identity verification, platform usage, and communications with our support team. The categories of personal data we collect include:

• Identity Data: Full legal name, date of birth, nationality, and government-issued identification numbers (e.g., Philippine National ID, passport, driver's license).
• Contact Data: Email address, mobile phone number, and residential address (including city, province, and postal code).
• Financial Data: Payment method details (e.g., GCash account reference, PayMaya account reference, bank account details for BPI, BDO, Metrobank, UnionBank, and other Philippine banks), transaction history, deposit and withdrawal records.
• Technical Data: IP address, device type, browser type and version, operating system, session duration, and pages visited on the Platform.
• Usage Data: Game history, betting patterns, bonus usage, and platform interaction logs.
• Communications Data: Records of your correspondence with our customer support team, including chat logs and email exchanges.
• KYC Verification Data: Copies of government-issued identification documents and proof of address submitted during the Know Your Customer (KYC) verification process, as required by PAGCOR regulations.

We do not collect sensitive personal information beyond what is strictly required for identity verification and regulatory compliance purposes.

3. How We Use Your Personal Data

wnph uses the personal data we collect for the following purposes:

• To create, verify, and manage your player account on the Platform.
• To process deposits, withdrawals, and other financial transactions in Philippine Pesos (PHP).
• To conduct KYC identity verification and age verification (21+ requirement) as mandated by PAGCOR and applicable Philippine law.
• To comply with anti-money laundering (AML) obligations and report suspicious transactions to relevant Philippine authorities where required by law.
• To provide customer support and respond to your inquiries, complaints, and feedback.
• To send you transactional communications, including account notifications, deposit confirmations, and withdrawal updates.
• To send you promotional communications about bonuses, new games, and special offers, where you have consented to receive such communications.
• To monitor Platform usage for security purposes, detect fraud, and prevent unauthorized access.
• To enforce our Terms and Conditions and Responsible Gaming policies.
• To improve the Platform, personalize your experience, and develop new features based on aggregated usage data.

4. Legal Basis for Processing

wnph processes your personal data on the following legal bases, as recognized under the Data Privacy Act of 2012 and its Implementing Rules and Regulations:

• Contractual Necessity: Processing is necessary to perform the contract between you and wnph (i.e., to provide the gaming services you have registered for).
• Legal Obligation: Processing is required to comply with applicable Philippine laws and PAGCOR regulations, including KYC, AML, and responsible gaming requirements.
• Legitimate Interests: Processing is necessary for wnph's legitimate interests in operating a secure, fair, and compliant gaming platform, provided such interests are not overridden by your rights and freedoms.
• Consent: For certain processing activities, such as sending promotional communications, we rely on your explicit consent. You may withdraw your consent at any time by contacting our support team.

5. Data Sharing and Disclosure

wnph does not sell, rent, or trade your personal data to third parties for marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: Philippine payment service providers (including GCash, PayMaya, and partner banks) to process your financial transactions.
• Identity Verification Providers: Third-party KYC and identity verification service providers engaged to assist with regulatory compliance.
• Game Software Providers: Licensed game developers and providers whose titles are integrated into the wnph Platform, to the extent necessary for game operation and fairness auditing.
• Regulatory Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government agencies, where disclosure is required by law or regulation.
• IT and Security Service Providers: Third-party providers of hosting, cybersecurity, and fraud prevention services engaged by wnph to maintain the security and integrity of the Platform.

All third-party service providers engaged by wnph are contractually required to process your personal data only for the specified purpose and in accordance with applicable Philippine data protection laws.

6. Cookies and Tracking Technologies

wnph uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how the Platform is used.

We use the following types of cookies:

• Essential Cookies: Required for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and display options to personalize your experience.
• Analytics Cookies: Collect aggregated, anonymized data about how players use the Platform, helping us identify areas for improvement.
• Security Cookies: Used to detect and prevent fraudulent activity, unauthorized access, and other security threats.

You may configure your browser to refuse or delete cookies. However, disabling essential cookies may affect the functionality of the Platform and your ability to access certain features, including your account.

7. Data Retention

wnph retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and PAGCOR regulations. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in compliance with PAGCOR record-keeping requirements and AML obligations.
• Transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications are retained for three (3) years from the date of the interaction.
• Technical and usage data is retained for up to twelve (12) months, after which it is anonymized or deleted.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with our internal data disposal procedures.

8. Your Data Subject Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by wnph:

• Right to be Informed: The right to know what personal data we collect and how it is processed.
• Right of Access: The right to request a copy of the personal data we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data, subject to our legal retention obligations.
• Right to Object: The right to object to certain types of processing, including direct marketing communications.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format.
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at the email address provided in Section 13 of this Policy. We will respond to all verified requests within thirty (30) days.

9. Children's Privacy and Age Restriction

The wnph Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine law and PAGCOR regulations governing online gambling. wnph does not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete such data and close the associated account. If you believe that a minor has registered on the Platform, please contact our support team immediately.

10. Security Measures

wnph implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage of sensitive data, including financial information and identity documents.
• Role-based access controls ensuring that only authorized personnel can access player data.
• Regular security audits, vulnerability assessments, and penetration testing.
• Comprehensive access logging and monitoring for anomalous activity.
• Multi-factor authentication requirements for administrative access to player data systems.

While wnph takes all reasonable precautions to protect your data, no system is completely immune to security risks. In the event of a data breach that is likely to result in a risk to your rights and freedoms, wnph will notify you and the National Privacy Commission in accordance with the requirements of the Data Privacy Act of 2012.

11. Third-Party Links

The wnph Platform may contain links to third-party websites or services for informational purposes. wnph is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit. This Policy applies solely to data collected by wnph through the Platform.

12. Changes to This Privacy Policy

wnph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or PAGCOR regulatory requirements. The date of the most recent revision will be displayed at the top of this page. Where changes are material, we will notify registered players via email or a prominent notice on the Platform.

Your continued use of the Platform following the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you must cease using the Platform and may request account closure by contacting our support team.

13. Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact our designated Data Protection Officer:

Email: [email protected]

We are committed to resolving all data privacy inquiries promptly and in accordance with the Data Privacy Act of 2012. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines through their official channels.